Frequently Asked Questions
Everything you need to know about your Sophie Costco Next beauty experience.
How does shipping work with Sophie Costco Next?
Orders are typically processed within 1-2 business days. Shipping times vary by location, but most members receive their beauty essentials within 3-5 business days via our expedited carrier network.
Are your beauty products authentic?
Absolutely. Every product sold through Sophie Costco Next is sourced directly from the original brand manufacturers or authorized distributors to ensure 100% authenticity and freshness.
What is your return policy for skincare and cosmetics?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund, minus any applicable shipping fees.
Do I need a Costco membership to shop here?
Yes, Sophie Costco Next is an exclusive benefit for active Costco members. You will be prompted to verify your membership credentials during the checkout process to access our curated beauty pricing.
How can I track my order status?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier’s website where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay for a seamless checkout.